Terms and conditions

Detailed Description of Goods and/or Services

Keramour Naturals is an online store in the personal care product industry.
Agreement of Sale
An agreement of sale between Keramour Naturals and a customer is only valid once payment has been made and the company receives proof of payment. Up until this point all goods remain the property of Keramour Naturals.

Shipping

Keramour Naturals strives to fulfill orders as soon as possible. Under normal circumstances, orders will be processed within one working day. Once an order is dispatched on average it may take between 1-7 working days depending on the delivery method selected by you, the customer.

If an item is out of stock, an email notification containing an estimated delivery date will be sent to you. You will then have option to either wait for the item or request a refund.

Estimated delivery time frames (Approximate time from dispatch to receipt of your order).

Orders are dispatched via a Door to door courier service.

  • Local deliveries to the greater Gauteng area via Express Courier: 1 to 2 working days
  • Regional Areas via Express Courier: 2 to 3 working days
    (Please note that these times are from dispatch and not from when the order was placed)
    Should an order be particularly heavy or bulky, an additional working day may be required.

You may be requested on delivery to produce your ID and / or credit card for fraud prevention purposes. Deliveries will take place during business hours unless special arrangements have been made.

You accept that in order for us to prove delivery of an order, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.

Return and Refunds Policy

The provision of goods and services by Keramour Naturals is subject to availability. In cases of unavailability, Keramour Naturals will contact you with options.
An order can be cancelled if payment has not been made by the customer.
Once an order has been made and paid for by the customer, that order can only be cancelled before the order has been dispatched by Keramour Naturals.
If a product is damaged or broken when you receive it, you must inform Keramour Naturals within one working day of receiving it. We will then make arrangements for a replacement product to be sent to you on our account or to refund you in full for the damaged or broken product.
All products are sold with a 7 day satisfaction guarantee. If you are not completely happy with a product that you received with your order, you can contact us within 7 days of receipt with the reason of dissatisfaction. If the product is in its original sealed state we will issue a return number and a return delivery address. Upon receipt, we will inspect the item and if it is in its original sealed state, we will refund you the value of the product (less all direct costs incurred by Keramour Naturals associated with the order such as actual delivery costs).
If you receive the incorrect product you must contact Keramour Naturals within 7 days of receipt. We will check our system to confirm your selection, should the error be traced to our packing and handling, we will arrange to swap the ‘incorrect’ product for the one actually ordered on our account. The goods must be returned to us in the condition in which they were despatched, complete with all packaging and in a re saleable state. The goods remain YOUR responsibility until they are received and signed for by us.

If an order is cancelled/returned, a 15% handling fee will be levied to cover processing/handling fees.
A delivery being delayed is not grounds for return or refund unless it falls outside the specified delivery times.
Estimated delivery time frames (Approximate time from dispatch to receipt of your order).

Orders are dispatched via the Post Office or courier service.

  • Major Centres via Express Courier: 1 to 2 working days
  • Regional Areas via Express Courier: 2 to 3 working days

 

Customer Privacy Policy

Keramour Naturals respects your privacy. This means that any and all of the personal information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you provide will be held with the utmost care and will only be used to process your order and to provide you with the best possible service. If you have any questions, please feel free to email us (see contact us).
Payment Options Accepted

Keramour Naturals makes use of PayFast, a payments processing service for South Africans & SA websites. PayFast enables easy, secure and instant transfer of money between online buyers and sellers. Through PayFast we accept payments made via Visa, MasterCard credit cards, EFT and direct cash deposit into our bank account, these options and their details will be provided during the checkout process.

Merchant outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. The transaction currency is South African Rand (ZAR).
Use of the Website

This site may be used by customers to browse the content and products and to make legitimate purchases. Persons may not use this site for any purposes such as fraudulent or speculative transactions or to copy, reproduce, republish or redistribute any of the images or content available on the site.

Variation

Keramour Naturals may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company Information

This website is run by Keramour Naturals (Pty) Ltd based in South Africa
Keramour Naturals contact details

Telephone: +27 81 442 8247
Contact Us or email us at Email Us

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